FAQ

01 - Shopping & Orders

How do I place an order?

Browse our collections and select the jewellery piece you would like to purchase. Choose your preferred size or variant, add the item to your shopping bag and proceed to checkout. Follow the instructions to complete your order securely.

How do I know if an item is available?

Product availability is shown on each product page. As stock levels can change quickly, an item may become unavailable after you have viewed it or added it to your shopping bag.

Can I buy Pandora jewellery as a gift?

Absolutely. Pandora jewellery makes a meaningful gift for birthdays, anniversaries, celebrations and other special occasions. Explore our gift collections for inspiration and discover pieces for every moment.

Is Pandora jewellery sold online authentic?

For guaranteed authenticity, purchase Pandora jewellery through the official Pandora Ghana website or an authorised Pandora store. We recommend being cautious when purchasing Pandora products from unauthorised online sellers.

02 - Delivery

Where does Pandora Ghana deliver?

We deliver to eligible addresses within Ghana. Available delivery locations, delivery options and applicable charges will be displayed during checkout.

How long will my order take to arrive?

Orders are estimated to arrive within 1–3 working days, depending on your location and the delivery option selected at checkout.

Can I change my delivery address after placing an order?

Please contact Customer Care as soon as possible if you need to change your delivery address. While we will do our best to assist, we cannot guarantee that an address can be changed once your order has entered processing or has been dispatched.

How can I track my order?

Where tracking is available, you will receive the relevant delivery information once your order has been dispatched. If you need assistance with your order, please contact Customer Care.

03 - Exchanges

Can I return an item purchased online?

No. Pandora Ghana does not offer returns or refunds for change-of-mind purchases. However, eligible purchases may be exchanged within 14 days of purchase, subject to our exchange conditions.

Can I exchange an item?

Yes. Eligible items can be exchanged within 14 days of purchase. The item must be unworn, in its original saleable condition and accompanied by valid proof of purchase and, where applicable, its original packaging.

Can I exchange an item for a different size?

Yes. You may request an exchange for another available size, subject to stock availability and the applicable exchange conditions.

What condition must my jewellery be in to qualify for an exchange?

The jewellery must be unworn, undamaged and in saleable condition. You will also need to provide your original proof of purchase. Items that show signs of wear, damage or alteration may not be eligible for exchange.

Can personalised or engraved jewellery be exchanged?

Personalised and engraved jewellery is generally not eligible for exchange because it has been specially made or customised for the customer. Please contact Customer Care if you need clarification about a specific item.

Can sale or promotional items be exchanged?

Exchange eligibility may vary depending on the terms of the promotion. Please review the terms and conditions of the specific promotion before completing your purchase.

How do I request an exchange?

Please contact Pandora Ghana Customer Care or visit a Pandora Ghana store with the item and your proof of purchase. Our team will guide you through the exchange process.

04 - Payments

What payment methods can I use?

Available payment methods will be displayed at checkout. Select your preferred payment option and follow the instructions to complete your purchase.

Is my payment information secure?

Payments are processed through our secure payment channels. Pandora Ghana does not ask customers to share their card PIN, password or other confidential banking information.

05 - Finding Your Size

What bracelet size should I buy?

The right bracelet size depends on your wrist measurement and how you prefer your bracelet to fit. Measure your wrist and refer to the size guide provided for the specific bracelet you are purchasing.

If you plan to wear several charms, consider allowing additional room for a comfortable fit.

How do I measure my wrist?

1. Wrap a flexible measuring tape or a piece of string around your wrist.

2. Mark where the ends meet.

3. Measure the length of the tape or string.

4. Compare your measurement with the size guide for your bracelet.

5. If you are between two sizes, we recommend choosing the larger size for a more comfortable fit.

Do charms affect bracelet size?

Yes. As you add charms to your bracelet, it may feel more snug. If you plan to build a larger charm collection, we recommend allowing additional room when choosing your bracelet size.

How do I find my ring size?

Measure around the base of the finger where you intend to wear the ring and compare the measurement with our ring size guide.

For a more accurate result, take your measurement more than once, as finger size can vary during the day.

06 - Jewellery Care

How do I care for my Pandora jewellery?

Your Pandora jewellery should be handled with care to help maintain its appearance. We recommend removing your jewellery before sleeping, bathing, swimming, exercising or taking part in physical activities.

Avoid prolonged contact with perfume, creams, lotions, chlorine, salt water and household cleaning products.

Can I shower or swim while wearing Pandora jewellery?

We recommend removing your jewellery before showering, bathing or swimming. Exposure to water, chlorine, salt and other substances may affect the appearance of your jewellery over time.

Does Pandora Ghana offer jewellery cleaning?

Yes. Pandora Ghana offers complimentary jewellery cleaning services. Visit a Pandora Ghana store with your Pandora jewellery and our team will be happy to assist with cleaning and care.

How often should I clean my Pandora jewellery?

Regular cleaning helps keep your jewellery looking its best. You can clean your jewellery at home using appropriate jewellery-care methods, or visit a Pandora Ghana store to take advantage of our complimentary cleaning service.

How should I store my Pandora jewellery?

Store your jewellery in a cool, dry place away from direct sunlight, heat and moisture. We recommend keeping pieces in a jewellery box or protective pouch when they are not being worn.

Avoid storing jewellery in bathrooms, where humidity can be high.

07 - Product Information

What are Pandora jewellery pieces made from?

Pandora jewellery is made using a range of materials and finishes depending on the individual design. Please refer to the product description for the specific materials used in each piece.

Will Pandora jewellery change colour over time?

Some jewellery materials and finishes may naturally change in appearance with wear and exposure to moisture, chemicals, cosmetics and environmental conditions. Proper care and storage can help maintain the appearance of your jewellery.

08 - Pandora & Authenticity

How can I tell if my Pandora jewellery is genuine?

The best way to ensure you are purchasing genuine Pandora jewellery is to buy directly from the official Pandora Ghana website or an authorised Pandora store.

Be cautious when purchasing Pandora jewellery from unauthorised websites, social media sellers or other unofficial channels.

Can I buy Pandora jewellery from another online seller?

You can purchase Pandora jewellery from authorised retailers, but we recommend verifying that the seller is authorised before making a purchase. Purchasing through official Pandora channels or authorised stores provides the best assurance of authenticity.

09 - Stores

Where can I find Pandora stores in Ghana?

You can visit our stores at the following locations:

Pandora Accra Mall

Location: Accra Mall, Spintex Road, Accra, Ghana
Phone: +233 24 864 8569

Pandora Junction Mall

Location: Shop 30/30A, Junction Shopping Mall, Accra, Ghana
Phone: +233 53 520 5485

For store information, opening hours and directions, please visit our Store Locator.

Can I visit a Pandora store for jewellery cleaning?

Yes. Our complimentary jewellery cleaning service is available at Pandora Ghana stores. We recommend visiting your nearest store for assistance.

10 - Customer Care

How can I contact Pandora Ghana Customer Care?

If you have questions about an order, product, exchange, delivery or jewellery care, please contact our Customer Care team. We will be happy to assist you.

Can I get help choosing a gift or jewellery size?

Yes. Our team can assist with product selection, sizing and gift recommendations to help you find the right piece for your occasion.