Refund policy

Returns and Exchanges

We have a 14-working-day exchange policy, which means you have 14 working days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need your receipt or other proof of purchase.

To start an exchange, please contact Pandora Ghana through our customer service channels. We will provide further instructions on how and where to send your item.

Items sent back to us without first requesting an exchange will not be accepted.

Please note that purchases are not eligible for refunds, except where otherwise required by applicable law.

You can contact us with any questions regarding exchanges or your order through our customer service channels.

Damages and Issues

Please inspect your order upon reception and contact us as soon as reasonably possible if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and determine the appropriate resolution.

Exceptions / Non-Eligible Items

Certain items may not be eligible for exchange, including personalised or customised products and items that are worn, used, damaged or otherwise not in their original condition.

Additional exclusions may apply depending on the product, promotion or circumstances of the purchase.

If you have questions about whether a specific item is eligible for exchange, please contact us before sending the item back.

Exchanges

If your exchange request is accepted, we will provide instructions for returning the item and completing the exchange.

Exchanges are subject to product availability and applicable terms. Where the requested replacement item is unavailable, alternative arrangements may apply.

Shipping

Orders are generally processed and dispatched within 1–3 working days following confirmation of payment.

Delivery times may vary depending on the delivery location, courier availability, public holidays and circumstances beyond our reasonable control.

Applicable shipping charges and delivery information will be provided at the time of purchase.

Pandora Ghana is not responsible for delays caused by circumstances outside our reasonable control.

Refunds

Pandora Ghana does not offer refunds on purchases, except where a refund may be required under applicable law.

Where an exchange or other resolution is approved, we will provide the relevant instructions and information to the customer.

This policy may be updated from time to time and is subject to applicable laws and regulations in Ghana.