Terms of Use

These Terms of Use govern your access to and use of the Pandora Ghana website and the services made available through it. By accessing or using this website, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree, please discontinue use of the website.

1. Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious software, infringe the rights of others, or engage in unlawful activity.

2. Products, Pricing and Orders

We endeavour to ensure that product descriptions, images, specifications, prices and availability displayed on the website are accurate and current. However, errors, omissions or changes may occasionally occur.

Pandora Ghana reserves the right to correct errors, amend information, restrict quantities or cancel an order where reasonably necessary, including where there is an error relating to pricing, availability or product information.

Where payment has been received for an order subsequently cancelled by us, any applicable refund will be processed in accordance with our Refund and Returns Policy.

3. Intellectual Property

All content on this website, including trademarks, logos, photographs, graphics, text, designs, product names and descriptions, is owned by or licensed to Pandora and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, transmit or commercially exploit any website content without prior written permission.

4. Customer Content

Where the website permits you to submit reviews, photographs, comments or other material, you confirm that you have the necessary rights and permissions to submit such content and that it does not infringe any applicable law or third-party rights.

By submitting such content, you grant Pandora a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt and distribute the content for legitimate business, customer service and marketing purposes.

Pandora reserves the right to remove or restrict content that it reasonably considers unlawful, misleading, offensive, infringing or otherwise inappropriate.

5. Accounts and Security

Where account registration is required, you are responsible for providing accurate information and maintaining the confidentiality of your account credentials.

You are responsible for activity conducted through your account and should notify us promptly of any suspected unauthorised access or security breach.

6. Promotions

Promotions, discounts, competitions, vouchers and special offers may be subject to additional terms and conditions. Where applicable, those terms will govern the relevant promotion or offer.

7. Third-Party Websites

This website may contain links to third-party websites or services. Pandora Ghana does not control and is not responsible for the content, availability, security, policies or practices of such third parties.

8. Website Availability

We use reasonable efforts to maintain the availability, security and accuracy of the website. However, we do not warrant that the website will always be uninterrupted, error-free or free from security vulnerabilities.

We reserve the right to modify, suspend or discontinue any part of the website where reasonably necessary.

9. Liability

To the fullest extent permitted by the laws of Ghana, Pandora Ghana shall not be liable for loss or damage arising from circumstances beyond our reasonable control, interruption of the website, reliance on website information, or misuse of the website by a user.

Nothing in these Terms excludes, restricts or limits any liability, right or remedy that cannot lawfully be excluded, restricted or limited under the laws of Ghana.

10. Privacy and Personal Data

Your use of this website is also subject to our Privacy Policy. Personal data will be handled in accordance with applicable data protection laws in Ghana, including the Data Protection Act, 2012 (Act 843).

11. Amendments

We may amend these Terms from time to time to reflect changes to our services, business practices or applicable legal requirements. Updated Terms will be published on this website and will apply from the date of publication, unless otherwise stated.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana.

Subject to any mandatory rights available to consumers under Ghanaian law, the courts of competent jurisdiction in Ghana shall have jurisdiction over disputes arising from or relating to these Terms or your use of the website.

13. Contact

For questions, complaints or enquiries concerning these Terms, your orders or our services, please contact Pandora Ghana through the customer service channels provided on this website.